Tenant Support Helpline is a trusted and well-established company assisting social housing tenants in resolving disrepair issues and restoring their homes to a habitable condition.

Our firm is built on over 50 years’ of experience. Every Client is given a dedicated member of the team to deal with their case from beginning to end.

We aim to provide a quality legal service by taking a Client-Centric-Approach. This means that we put our Clients at the centre of everything that we do.

Your Legal matter is our priority and where required, we will tailor a bespoke solution for you. Our aim is to communicate with you in open terms and in plain English. We always aim to avoid the use of Legal Jargon. Communication is central to what we do.

Whilst results are a key to our success, we understand the need to create a relationship with our Clients over the long term and this is reflected in everything that we do.

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Corporate And Social Responsibility

We are an innovative firm and value the individual contributions made to our firm. We aim to provide jobs to the local communities where we are based. We aim to develop relationships with our employees and clients.

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Work in partnership with local communities

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Develop our business in an environmentally sustainable way

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Assist pro bono in our commitment to the local community

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Professional Indemnity Insurance

We maintain Professional Indemnity Insurance as required by the Solicitors Regulation Authority.

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Public Liability Insurance

We maintain Public Liability Insurance on all premises that we operate on.

Cold Calling

We never Cold Call members of the public. We are under a strict obligation not to make unsolicited approaches, be it by telephone, email or in person. If you do receive a Cold Call by someone purporting to be from Tenant Support Helpline, we suggest that you take the following steps:

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Make a note of the number that called you

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Email us with full details
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Register your number with the Telephone Preference Service
Visit the TPS Website